INU MEDIA PTY LTD | ABN 31 702 401 492
Last updated: 11 November 2026
About this policy
INU MEDIA PTY LTD (INU Media, we, us or our) provides photography, videography and content services. This policy explains how we handle personal information received through our enquiries, Facebook and Instagram lead forms, communications and service arrangements. Contact us at [email protected] with privacy questions.
Information we collect
We collect the information you provide, such as your name, email address, phone number, business name, website or social profile, content requirements, budget, preferred timing and correspondence. If you engage us, we may also collect booking, billing and project information, including images or recordings supplied or created for your project. Please do not send sensitive personal information that is unnecessary for your enquiry.
How we collect information
We collect information directly when you submit an enquiry or lead form, contact us, make a booking or work with us. When you submit a Facebook or Instagram form, Meta supplies your submitted answers to us. Some fields may be prefilled by Meta; you can review them before submission. If you provide another person's details, please ensure you have permission to do so.
How we use information
We use your information to respond to enquiries, discuss suitable services, prepare quotes, arrange shoots, communicate about projects, deliver services, manage invoices and records, and improve our enquiry and service processes. Providing information is voluntary, but we may be unable to respond or provide a service without relevant contact or project details.
Marketing choices
Submitting a service enquiry allows us to respond to that enquiry; it does not automatically subscribe you to a newsletter. Where we send separate promotional communications, we will do so with appropriate consent or another lawful basis. You can opt out using the unsubscribe method in the message or by emailing [email protected]. Necessary booking or project communications may continue.
Service providers and disclosure
We use Meta's Facebook and Instagram services for lead collection and HighLevel/LeadConnector for contact management, enquiry records and follow-up communications. We may share relevant information with service providers supporting email delivery, hosting, storage, accounting, payments and project delivery, and with team members or contractors who need it to perform their work. We may also disclose information where required or authorised by law, or to protect legal rights. We do not sell enquiry contact details.
Overseas processing
Our technology providers may store or process information outside Australia, including in the United States, and use international service providers. Locations depend on the services used and their arrangements. Contact us if you would like further information about the providers relevant to your enquiry. Meta and other third-party platforms also handle information under their own privacy policies.
Website and platform technology
Third-party platforms may collect device, browser and interaction information under their own policies. Any cookies, analytics or advertising tracking used on our own pages should be considered together with the notices and choices available on those pages. You can manage browser cookies and relevant platform privacy settings; doing so may affect functionality.
Storage and retention
We take reasonable steps to protect personal information against loss, misuse and unauthorised access, disclosure or alteration. No electronic system is completely secure. We retain information for as long as reasonably needed for enquiries, services, business records and applicable legal requirements. When it is no longer needed, we take reasonable steps to delete or de-identify it, subject to required retention and backup processes.
Access, correction and deletion requests
Email [email protected] to request access to, correction of or deletion of your personal information, or to withdraw marketing consent. We may need to verify your identity. We will consider requests and explain any restriction, including where records must be retained by law or for legitimate outstanding matters.
Privacy complaints
Please email [email protected] with details of your concern. We will investigate and aim to respond within 30 days. If additional time is needed, we will let you know. If you are dissatisfied, you may contact the Office of the Australian Information Commissioner at www.oaic.gov.au where it has jurisdiction.
Updates
We may update this policy as our services or practices change. The latest version and update date will appear on this page.
Privacy contact
INU MEDIA PTY LTD
ABN 31 702 401 492